Warranty is the single easiest thing for a supplier to be vague about and the single most expensive thing for a buyer to discover late. The fix is not negotiation skill. It is insisting on a document.
A period is not cover
Two suppliers can both say "one year" and be offering materially different things. If any of the vocabulary here is unfamiliar, the plain-language basics covers what each part actually is. The period tells you how long. It tells you nothing about what.
- Which parts are covered by name. A list, not a category.
- Which parts are excluded by name. If the exclusions are not written down, assume the expensive ones are excluded.
- Whether labour is covered as well as the part itself.
- Whether freight is covered, in each direction, separately.
- Whether onsite attendance is included or chargeable, and what the charge is.
- What voids it. Third-party consumables, unauthorised repair, water quality, voltage events.
Where the exclusions usually sit
Across aesthetic equipment generally, the pattern is consistent: the housing and the electronics are covered, and the parts that touch the client and do the work are the ones you need to read carefully about.
| Part | Typical position | Ask specifically |
|---|---|---|
| Cartridges / transducers | Consumable. Not covered for normal use-up, reasonably. | What happens if one fails well before its rated shots? |
| Handpiece / applicator | This is the one to pin down. Frequently excluded or on separate terms. | Covered, excluded, or different terms? Get it in writing. |
| Screen / display | Varies by supplier and product. | Ask directly — do not assume it follows the main unit. |
| Power supply, control board, internal wiring | Usually covered as manufacturing defects. | Confirm it is written as covered. |
| Cooling system | Usually covered, often with water-quality conditions. | What water are you required to use, and does the wrong water void cover? |
| Physical, transport or voltage damage | Almost always excluded. | Worth a surge protector regardless of what the warranty says. |
| Cosmetic wear | Excluded. | Not worth arguing about. |
For transparency about our own terms: across the Beauty Flex range warranty covers manufacturing and hardware defects, and the specifics differ product to product — on our HydraFacial machines, for instance, the display and probes are expressly not covered. We would rather tell you that on a public page than have you find it in month seven. Ask any supplier to be equally specific about the model you are buying.
What happens after the warranty ends
This is the question that separates a supplier from a seller, and it costs nothing to ask before you buy.
- Are spare parts guaranteed to remain available, and for how long?
- What is the process to get a machine repaired — who ships it where?
- Who pays freight in each direction, post-warranty?
- What is a typical repair turnaround?
- Are common parts stocked in India, or ordered per repair?
- Is there a paid service contract, and what does it include?
Our position, for comparison: lifetime spare-part support, with parts chargeable and orderable from our website; in-warranty repairs free; post-warranty paid repair with the machine couriered to us; technical and video-call support. And a limit worth repeating — that applies to machines bought from Beauty Flex or our authorised distributors, not to third-party machines.
What the document must contain
Before payment, not after. If a supplier will send this after the money moves, the answer is no.
- Model number and serial number of the actual machine
- Warranty start and end dates
- Covered parts, listed by name
- Excluded parts, listed by name
- Labour: covered or chargeable
- Freight: who pays, each direction
- Onsite attendance: included or charged, and at what rate
- The support process and a contact that is a company channel, not one person's mobile number
- What voids the warranty
- The legal entity standing behind it — and it must be the entity on your invoice
Frequently Asked Questions
Is a three-year warranty better than a one-year warranty?
Only if the parts list is comparable. Three years covering almost nothing is worse than one year covering the parts that actually fail. Read both documents before ranking them.
Are HIFU handpieces normally covered?
Treat it as an open question on every quotation and get a written answer, because practice varies and the handpiece is not a cheap part. Never assume it follows the main unit.
The supplier says warranty is 'as per company policy'. Is that enough?
No. Ask for the policy document itself. If the policy cannot be produced as a document, there is effectively no policy.
What if the machine is imported and the manufacturer is abroad?
Then ask who in India is contractually responsible for honouring the warranty, and confirm that entity is the one invoicing you. An overseas manufacturer's warranty you cannot practically claim against is not much use.