Aesthetic equipment in India is sold through a long chain: manufacturers, importers, distributors, resellers, and individuals who are none of the above but have a website. Most are fine. The cost of the ones that are not falls entirely on you, and it falls after the money has moved.
Everything below is checkable before you pay. Run it on us as readily as on anyone else — if we are cagey about any of it, that tells you something.
Start with the invoice entity
Almost every post-sale dispute traces back to a mismatch here. Ask early, because it is a straightforward question with a straightforward answer.
- What is the exact registered legal name that will appear on the invoice?
- Is that the same entity offering the warranty? If not, why not — and what is your recourse against each?
- Is it the same entity receiving your payment? A payment going somewhere else is a real signal.
- How long has it been trading, and under this name?
- Is there a physical address you could actually visit?
A straight answer to all five takes a supplier under a minute. Hesitation on any of them is the most useful information you will get for free.
Establish who fixes it
"We provide full support" is not a support structure. These questions produce answers you can hold onto:
- Where is the machine physically repaired? Name the place.
- Is there a company support channel, or only an individual's mobile number? Individuals change jobs.
- Who is responsible if the manufacturer is overseas — which Indian entity, contractually?
- Are parts held in India, or ordered per repair? This is your downtime.
- What is a typical repair turnaround, and what has been the longest?
- Do they service machines they did not sell? Many do not — we do not — which is worth knowing about your existing equipment before you assume otherwise.
Documents to ask for before paying
- Quotation on letterhead, in the registered legal name
- Itemised inclusions — cartridges by stated depth, handpieces, stand or case, accessories
- Written warranty document with covered and excluded parts listed by name
- The certificate that names the exact model number, not a general claim about the range
- Manufacturer's instructions-for-use for the model
- Delivery timeline and dispatch terms
- Payment terms, and what your recourse is if delivery does not happen
- Training scope in writing — staff covered, duration, and cost of further training
Warning signs worth pausing on
None of these are proof of anything. All of them are worth a pause and another question. The mistakes note covers how these play out in a real first purchase.
| What you notice | Why it is worth a second look |
|---|---|
| The warranty is only ever described verbally | A warranty that is not written is not a warranty. |
| Payment is requested to a personal account, or to a different name | Your recourse depends on the entity that received the money. |
| Certification is claimed for the whole range rather than per model | Certification does not work that way. Ask for the certificate naming the model. |
| Before-and-after images that also appear on other companies' sites | A reverse image search takes fifteen seconds and is often revealing. |
| Heavy pressure on a deadline — today only, last unit | Urgency exists to prevent verification. Verification is what you are doing. |
| "Branch offices" that cannot be named or visited | Ask for the address of the one nearest you. |
| A clinic reference handed over instantly, with contact details | If they share a customer's number that freely, yours is next. |
| Cartridge replacement prices that never arrive in writing | The number is being withheld because it changes the deal. |
| No answer on who repairs it and where | This is the whole question. There is no acceptable vagueness here. |
Run it on us
We publish this list knowing it will be used on us, which is the point. Our answers: we are a D2C business with direct OEM factory tie-ups, invoicing under our own registered name; warranty terms are written and vary by product; spare-part support is lifetime with parts chargeable and orderable from our site; in-warranty repair is free and post-warranty repair is paid with the machine couriered to us; support covers machines bought from us or our authorised distributors and not third-party machines; operational training is included and academic training is extra; CE across the range with certification held per model.
Ask us to put any of that in writing for your specific machine. If we get slow or vague, apply your own list to us. A supplier who publishes the questions should be able to survive them — see our full position.
Frequently Asked Questions
Is a cheaper locally assembled machine always a bad idea?
No, and treating it as automatically bad is its own error. The question is whether there is documentation, traceability and an accountable entity behind it. Where those exist, evaluate it on the numbers. Where they do not, you are buying a machine with nobody standing behind it.
How do I check whether a company is real?
Ask for the registered legal name and check it against public company records. Ask for a physical address. Confirm the invoicing entity matches the entity giving you the warranty. All three are quick, and all three are things a real business answers immediately.
Should I pay a deposit before seeing the machine?
Deposits are normal in this trade. What matters is that the terms are written - what the deposit secures, the delivery commitment it buys, and what happens if delivery does not happen. Get that on the quotation.
A supplier will not give me a customer reference. Is that a bad sign?
Not necessarily - it may mean they respect their customers' privacy, which protects you too. Judge them on documentation and written terms rather than on whether they will hand over someone else's phone number.